Privacy

Privacy notice for Vivi.

This page explains how Vivi collects, uses and protects information when you visit the site, request a demo, contact the team or work with us as an operator, partner or investor.

This notice is written in clear language so you can see what happens to your data in practice.

Who is responsible for your data

For the purposes of this notice, Vivi refers to the team behind the Vivi portfolio command platform. Vivi is the controller for personal information collected through this website and through the forms on the site.

If you have questions about this notice or how we handle data, contact [email protected].

What information we collect

We collect information in three main ways.

Information you provide directly - for example when you request a demo, contact us, or ask about pricing. This usually includes your name, work email address, role, organisation and details about your portfolio and operating model.
Information about how you use the site - for example basic analytics about pages visited and actions taken. This is usually collected in an aggregated way and does not identify you personally.
Information from ongoing conversations - if you continue a discussion with the team, we may store notes about your portfolio, models and rollout timing so that we can support you properly.

How we use your information

We use the information we collect for the following purposes.

To respond to demo requests and contact forms in a relevant and helpful way.
To shape demos and proposals around your portfolio and operating model.
To manage ongoing conversations and commercial agreements with operators and partners.
To understand how people discover and use the Vivi site so we can improve it over time.
To meet legal and regulatory obligations that apply to our work.

Legal basis for processing

Where privacy law applies, we rely on one or more of the following legal bases for processing your information.

Legitimate interests - for example when we respond to your enquiry, maintain records of conversations, improve the site or protect our business.
Consent - where you have given clear consent for a specific purpose, such as receiving certain types of updates.
Legal obligation - where we need to keep records in order to meet legal or regulatory requirements.

How long we keep information

We keep your information for as long as it is needed for the purposes described above. In practice this means:

Enquiry and demo information is usually kept while a conversation is active.
If no ongoing relationship is formed, we may periodically remove older records that are no longer needed.
Where we have a legal obligation to keep information for longer, we will keep only what is necessary for that obligation.

How we share information

We do not sell your personal information. We only share it in limited situations, for example:

With trusted service providers who support our website, email and analytics.
Where sharing is needed to respond to your request, for example with a specific team member or advisor.
Where we are required to do so by law or where it is necessary to protect our rights.

International transfers

Some of our service providers may be based in other countries. Where your information is transferred outside your home country, we aim to ensure that appropriate safeguards are in place, such as contractual protections or recognised transfer mechanisms.

Your rights

Depending on where you live, you may have rights over your personal information. These can include the right to:

Access the information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information in certain situations.
Object to certain types of processing or request that we limit how we use your information.
Withdraw consent where we rely on consent for a specific use.

To exercise any of these rights, contact [email protected].

Cookies and analytics

We may use cookies and similar technologies to understand how visitors use the site and to keep basic session settings. Analytics data is typically aggregated and does not identify you personally. You can control cookies through your browser settings.

How to contact us

If you have questions about this notice, your data, or how we work with operators and partners, email [email protected].

Changes to this notice

We may update this privacy notice from time to time to reflect changes in how we work or changes in law. The version on this page is always the most recent.